Same Day appts by phone call or text only

Neck, Shoulder, and Back Pain Relief Specialist

​​30-min sessions by phone call or text only

Book Now on MassageBook.com!

​​​​​​​​​​​​Mt. Lebo Massage


 


YOUR FIRST VISIT:


!)  Please arrive at your scheduled appointment time but NO EARLIER than 5 minutes before your appointment.

You will receive your full session time, but you will be at my office for about an extra 15 minutes.  This allows time to go over your health history, your goals and preferences, undressing/dressing, rebooking, etc.  For example: a 90 minute session beginning at 2:00pm would be concluded at 3:45pm (90 minutes plus 15 minutes extra).  If you arrive early and find the door to the suite locked, you will find chairs in the lobby through which you entered and bathrooms at the T-intersection of the hallways.


2)  Finding us.  Despite GPS information, there is NO ACCESS FROM THE FRONT PARKING LOT and no external signage for Mt Lebo Massage.  You MUST enter via the back parking lot. The lobby to the building is under the largest green overhang. When you enter, you are already on the 4th floor and Mt Lebo Massage is in Suite 418.  {On Mt Lebanon Blvd, opposite the McDonald's, there ARE giant 4-foot numbers on the large, red brick office building visible from the street declaring your arrival at 250.)  

 

3) Please give some thought on your way over to what you would like to focus on.  We want to plan the session to focus on the areas and results that are important to YOU.  If you have had previous bodywork, think about what you particularly liked and/or found most helpful.  If there was something that didn't work for you, that is also useful information to share with me.


4) What to wear:  While we want you to undress to your comfort level, if you have no preference, we prefer that you undress completely for your massage session. Your therapist will leave the room while you undress and get under the sheet and blanket on the massage table.  To respect your privacy and keep you warm, each area to be worked will be uncovered, massaged, and then redraped.  These are areas that will be decided on ahead of time by you and the therapist (everything private remaining that way).  Working without clothing allows your therapist the best and easiest access, particularly to your hips and low back. 


If you have a preference to keep some clothing on, loose clothing that can be shifted around is helpful.  For women, this usually means loose underwear and/or a bra that can be unhooked and then rehooked for back and shoulder work;  For men, who may need hip/glut/low back/upper thigh work, briefs are easier than boxers. As they say, "Suit yourself."  Your comfort, physical and psychological, is the most important thing. We will make whatever you are wearing work.  Some clients remove everything and some remove just their shoes. (No Judgement!) You choose, but if you have no preference, we like completely undressed.

5) Tipping is always appreciated, but not necessary. The best tip you can give to a small business is rebooking or referring your friends and family.

 6) All clients agree to give at least 24 hours notice for cancellations/rescheduling.  (POLICY BELOW) You will receive a 24-hour reminder of your appointment by email and a 2-hour reminder by text message via the online booking system. 

7) Make sure the email you received upon booking your session is accurate and that your calendar matches ours.


8) Please review our policies for canceling and rescheduling below.
​​
CANCELLATIONS AND RESCHEDULING


* Please read this carefully. You will agree to it on the online booking program and when you sign your client information form.

We have reserved your appointment time JUST for you.

We require at least 24 hours notice for any cancellation/rescheduling. Call or text us at 412-427-9047 anytime and leave a message. Or email mtlebomassage@gmail.com.   If you are very last minute, calling gives us the best opportunity to get someone else into your scheduled spot, so that you don't have to pay for it.   

  • Cancel/change your appointment with at least 24 hours notice: no problem, no charge.
  • Cancel/change within 24 hours of your appointment for any reason: $40 cancellation fee, or 50% of the full session rate (whichever is greater.) You can avoid this by sending someone in your place! If we are able to fill the appointment: no charge.
  • Cancel/change your appointment within 4 hours: Full charge, unless we can rebook that slot. 
  • No show, no notice: if you simply do not show up for any reason, with no notice, we will charge your card on file for the session. 

If a true emergency presents itself that conflicts with your appointment, we ask that you notify us immediately and we will confirm receipt of your message and attempt to put someone into your spot. 


Your comfort and satisfaction are
 important to us.  If you have any questions, please contact us.

Marta B. Magaw, Licensed Massage Therapist
Mt Lebo Massage
250 Mt. Lebanon Blvd., Ste. 418, Mt. Lebanon, PA 15234
412-427-9047      mtlebomassage@gmail.com

POLICIES

Mt Lebo Massage

250 Mt Lebanon Blvd. #418

Pittsburgh

,

PA

15234412-427-9047